[Bugme-new] [Bug 32882] New: USB stick - sd 11:0:0:0: rejecting I/O to dead device being removed

Fri Apr 8 02:58:05 PDT 2011

https://bugzilla.kernel.org/show_bug.cgi?id=32882

           Summary: USB stick - sd 11:0:0:0: rejecting I/O to dead device
                    being removed
           Product: Drivers
           Version: 2.5
    Kernel Version: RHEL5.6 2.6.18-238.1.1.el5.x86_64 and RHEL6.1 Beta
                    2.6.32-71.18.2.el6.x86_64
          Platform: All
        OS/Version: Linux
              Tree: Mainline
            Status: NEW
          Severity: high
          Priority: P1
         Component: USB
        AssignedTo: greg at kroah.com
        ReportedBy: dag at wieers.com
        Regression: No

We have an issue with a certain set of USB sticks that work perfectly fine on
Windows, but fail quite badly on Linux. We have done tests on both RHEL5.6 and
RHEL6.1 Beta, and while the behavior is slightly different, the device fails to
work.

The USB device is a Transcend 16GB (15MB/sec). From the same brand we also have
16GB Ultra speed sticks (30MB/sec) with the exact same idVendor and idProduct
which are not affected by this bug.

For the 2.6.32-71.18.2.el6.x86_64 kernel, this is the output for the device
that fails on Linux:

----
 Apr  8 11:37:28 moria kernel: usb 1-1.2: new high speed USB device using
ehci_hcd and address 54
 Apr  8 11:37:28 moria kernel: usb 1-1.2: New USB device found, idVendor=8564,
idProduct=1000
 Apr  8 11:37:28 moria kernel: usb 1-1.2: New USB device strings: Mfr=1,
Product=2, SerialNumber=3
 Apr  8 11:37:28 moria kernel: usb 1-1.2: Product: Mass Storage Device
 Apr  8 11:37:28 moria kernel: usb 1-1.2: Manufacturer: JetFlash
 Apr  8 11:37:28 moria kernel: usb 1-1.2: SerialNumber: 091KR71UXVQ7DBAN
 Apr  8 11:37:28 moria kernel: usb 1-1.2: configuration #1 chosen from 1 choice
 Apr  8 11:37:28 moria kernel: scsi14 : SCSI emulation for USB Mass Storage
devices
 Apr  8 11:37:34 moria kernel: scsi 14:0:0:0: Direct-Access     JetFlash
Transcend 16GB   1100 PQ: 0 ANSI: 0 CCS
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: Attached scsi generic sg2 type 0
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] 31703040 512-byte logical
blocks: (16.2 GB/15.1 GiB)
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] Write Protect is off
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:37:34 moria kernel: sde: sde1
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:37:34 moria kernel: sd 14:0:0:0: [sde] Attached SCSI removable disk
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Unhandled error code
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Result: hostbyte=DID_ERROR
driverbyte=DRIVER_OK
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] CDB: Write(10): 2a 00 00 0c
4e 07 00 00 f0 00
 Apr  8 11:40:32 moria kernel: end_request: I/O error, dev sde, sector 806407
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Unhandled error code
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Result: hostbyte=DID_ERROR
driverbyte=DRIVER_OK
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] CDB: Write(10): 2a 00 00 0c
4e f7 00 00 f0 00
 Apr  8 11:40:32 moria kernel: end_request: I/O error, dev sde, sector 806647
 Apr  8 11:40:32 moria kernel: usb 1-1.2: USB disconnect, address 54
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Unhandled error code
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] Result:
hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
 Apr  8 11:40:32 moria kernel: sd 14:0:0:0: [sde] CDB: Write(10): 2a 00 00 0c
4f e7 00 00 f0 00
 Apr  8 11:40:32 moria kernel: end_request: I/O error, dev sde, sector 806887
 Apr  8 11:40:32 moria kernel: FAT: FAT read failed (blocknr 872)
 Apr  8 11:40:32 moria kernel: FAT: unable to read inode block for updating
(i_pos 495361)
 Apr  8 11:40:32 moria kernel: FAT: unable to read inode block for updating
(i_pos 495361)
 Apr  8 11:40:32 moria kernel: FAT: unable to read inode block for updating
(i_pos 495361)
 Apr  8 11:40:32 moria kernel: FAT: FAT read failed (blocknr 850)
----

This is the output for a working 16GB Ultra speed device (30MB/s) from
Transcend:

----
 Apr  8 11:43:05 moria kernel: usb 1-1.2: new high speed USB device using
ehci_hcd and address 56
 Apr  8 11:43:05 moria kernel: usb 1-1.2: New USB device found, idVendor=8564,
idProduct=1000
 Apr  8 11:43:05 moria kernel: usb 1-1.2: New USB device strings: Mfr=1,
Product=2, SerialNumber=3
 Apr  8 11:43:05 moria kernel: usb 1-1.2: Product: Mass Storage Device
 Apr  8 11:43:05 moria kernel: usb 1-1.2: Manufacturer: JetFlash
 Apr  8 11:43:05 moria kernel: usb 1-1.2: SerialNumber: QTAU2SKS
 Apr  8 11:43:05 moria kernel: usb 1-1.2: configuration #1 chosen from 1 choice
 Apr  8 11:43:05 moria kernel: scsi16 : SCSI emulation for USB Mass Storage
devices
 Apr  8 11:43:10 moria kernel: scsi 16:0:0:0: Direct-Access     JetFlash
Transcend 16GB   8.07 PQ: 0 ANSI: 2
 Apr  8 11:43:10 moria kernel: sd 16:0:0:0: Attached scsi generic sg2 type 0
 Apr  8 11:43:10 moria kernel: sd 16:0:0:0: [sde] 31391744 512-byte logical
blocks: (16.0 GB/14.9 GiB)
 Apr  8 11:43:10 moria kernel: sd 16:0:0:0: [sde] Write Protect is off
 Apr  8 11:43:10 moria kernel: sd 16:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:43:10 moria kernel: sd 16:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:43:11 moria kernel: sde: sde1
 Apr  8 11:43:11 moria kernel: sd 16:0:0:0: [sde] Assuming drive cache: write
through
 Apr  8 11:43:11 moria kernel: sd 16:0:0:0: [sde] Attached SCSI removable disk
 Apr  8 11:43:11 moria kernel: kjournald starting.  Commit interval 5 seconds
 Apr  8 11:43:11 moria kernel: EXT3 FS on sde1, internal journal
 Apr  8 11:43:11 moria kernel: EXT3-fs: mounted filesystem with ordered data
mode.
----

We have done tests with h2testw.exe on Windows and f3 on Linux, with different
partitioning and both VFAT (on Windows and Linux) and ext3 on Linux. It fails
with every test on various hardware on Linux, but works with every test on
windows.

Our conclusion is that it triggers a problem in the USB driver in Linux, where
the Windows drivers seems more stable for the same hardware.

Let us know what other information is useful and what we can test.

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