[Accessibility] Sec2b Item 9: Guidelines for Sys Admins

[Janina Sajka]

	9.) Guidelines for System Administrators

System Administrators who are themselves persons with disabilities should be able to continue in their profession as new system administration tools are
developed. In addition, all System Administrators and technical support staff should have accessible applications and tools to assist users, to define
user interface and alternate configurations appropriate to the user's needs (including any assistive technology that the user may rely on).

Quite often the user is left trying to configure thier own system, because
the technical support staff does not have sufficient knowledge about the
available configuration options. However, most of the information these
users need can be documented and exposed in a systematic manner. Many of the tools, and much of the documentation that technical support staff would
find helpful would be the same (or similar) to that developed for users themselves (see "Accessible Feature Configuration").

Scripted wizards and best practices documentation needs to be developed to
facilitate assistance to  end users by technical support staff who may not be familiar with accessibility solutions.

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				Janina Sajka, Director
				Technology Research and Development
				Governmental Relations Group
				American Foundation for the Blind (AFB)

Email: janina at afb.net		Phone: (202) 408-8175